Mission:

Thanks to the Me Inc. product, Musco Food Corporation, a premier Italian food distributor in New York, can now:

• Access inventory, pricing and other information from smart hand-held devices in any location.
• Visit and sell to more customers per day than ever before.
• Save thousands of dollars a month in order processing and customer service costs.
• Deliver the industry's best customer service as a critical competitive edge in an intensely price-competitive environment.
  

Customer Overview:

In 1926, Luccio Musco began Musco Food Corporation by selling imported cheeses and tomatoes to Italian food shops in New York, New Jersey and Connecticut. After ready acceptance and sustained success, Luccio turned the company over to his son Philip. Philip now runs the company, which has expanded to five large distribution regions in the Tri-State area.
Today, after 75 years of distributing quality Italian food, Musco Food Corp. has established itself as one of the premier Italian food distributors in the region. They are constantly adding new items to their product line to meet the changing needs of their customers.

The Challenge:

After reviewing numerous internal processes, Musco Food Corp., recognized its need to update its order entry process for its expanded product line and regional market. The existing order entry process was time consuming and outdated, involving a burdensome paper trail prone to error and delay.
Musco Food Corp., needed to find a more agile solution with the capacity to handle numerous orders quickly and accurately. They also wanted a system that would enhance their image as a seasoned professional organization.
"We needed a remote order entry system we could rely on," said Albert Ciarletta, Musco's vice president sales. "Our field sales group was carrying around heavy binders and faxing handwritten orders for data entry and the turn-around just wasn't high enough for today's competitive market."

The Solution:

Musco Food Corp. turned to local SCO reseller ASK Technologies, Inc. for a solution to create a streamlined order entry process.
SCO provided ASK with an innovative solution to Musco Food Corp's order management challenge in the form its latest offering, Me Inc. Me Inc. is an advanced networking platform that provides featurerich business digital services for smart phones and other intelligent mobile devices.
ASK implemented the Me Inc. digital order management services and was able to customize a solution for Musco Food Corp.
Musco Food Corp. was able to quickly upload their catalogue of thousands of food items and make them accessible to their outside sales force via a handheld device, in this case a Treo 650 phone. With this service, a sales rep can be instantly notified of pricing changes, daily specials, and new food items.
In addition, the Me Inc. services greatly simplified the order entry process and helped Musco Food Corp. expedite orders quickly and accurately using the Treo's wireless technology.

Results:

Musco has now outfitted their sales force with 15 Treo phone devices that utilize the remote order-entry system. ASK's implementation has dramatically facilitated the Musco order entry process.
Musco Food Corp. can now offer customers next day delivery, where before, it took an average of two days to process and ship the order.
"ASK has allowed us to offer a greater level of customer service than we could have hoped for," said Joe Chiavetta, CFO, Musco Food Corp. "We save thousands of dollars a month along with numerous other benefits as a result of SCO and ASK's newly introduced technology."
"ASK was able to provide an order entry transactional system for Musco directly onto a smart handheld device that gives field reps instant access to inventory, pricing, and product promotions. This allows them to satisfy more customers per day than ever before," said Stephen Pirolli, Principal, ASK Technologies, Inc.
"With SCO’s Me Inc. system, Musco Food Corporation anticipates a savings of thousands of dollars per month in order processing, fulfillment, and customer service costs. The new system will ease the difficulties in providing same day order confirmation and next day delivery of orders for the first time in the company's history. This higher level of customer service will give Musco Food Corporation an edge in their competitive business environment."

Please contact your local ASK Sales representative for more information or call (610) 617-0300.

Note: Clients mentioned in this article should not be contacted directly. For more information about the client or accomplishment, contact the ASK consultant for this account or contact our corporate headquarters at (610) 617-0300.
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